To get help

For assistance or guidance with using Canvas, the optimal approach is to either send a request to help@hi.is or schedule an appointment with an advisor from the Division of Academic Affairs. This appointment can be conducted via Microsoft Teams or a phone call.

In a request for help, it is important to describe the problem well and include all relevant information, e.g., the number and name of the course, the name of the assignment or exam if applicable, etc. You can also include a URL, e.g., to the relevant assignment. A clear description of the problem, along with the necessary information, will allow us to respond to your request sooner.

Inspera Assistance

The staff of the examination office provides assistance with the Inspera examination system and maintains instructions for the system. To get help, it is best to send a message to help@hi.is and put "Inspera" in the subject line.

Turnitin Assistance

To get help with Turnitin, it is best to send a message to help@hi.is and put "Turnitin" in the subject line.

To report a problem in Canvas

Click on Help in the Canvas global navigation (left).
Click on Report a Problem in the help menu. It is best to have the page where the problem occurred open. Canvas includes information about your location (problem location) when you report a problem. By doing this, you will give the help service valuable information.
Submit your ticket.

Canvas Courses

Division of Academic Affairs offers Canvas training sessions taught in English. The training sessions are announced in Ugla.

The Canvas Community

Visit the online Canvas Community and learn from others.